How Does Our Forwarding Process From Germany Work?
Shop by yourself in Germany & get it delivered internationally
1. REGISTER
2. SHOPPING
Now you can shop in any German & European online shops. Just enter your new myGermany address as the shipping address when checking out from the stores.
3. INFO
Enter your expected parcels into your account that we can check against your expectations. We take pictures & let you know about condition before forwarding.
4. ACTION
For your orders find photos, status details & more in your account: select consolidation, additional packaging, detailed pictures, scans or inspection checks.
5. FORWARD
We ship your parcel fast, insured, traceable & door-to door with Express or Economy services of DHL, FedEx or UPS. We use land, air or sea routes for your packages or pallets.
REGISTER
You receive your new German delivery address & can start shopping online at German and European onlinestores. Click here to check all our services.
SHOP ONLINE & USE YOUR GERMAN DELIVERY ADDRESS
Enter your new myGermany address as the shipping address when checking out from the stores/marketplaces/ebay etc.
In cases where your payment method is not accepted or when you simply prefer to have the entire purchase process carried out by us, our Concierge Service may help.
LET US KNOW WHAT YOU HAVE ORDERED
We check and photograph all incoming goods precisely before forwarding (unless you ask us to do otherwise). So let us know what you have ordered in your Expected Order Box and we will inform you accordingly.
YOUR OPTIONS IN YOUR ACCOUNT
Get an overview of your items in your Inbox. You find photos and details about dimensions, weight, status, damages etc.
WE CONSOLIDATE / PACK & FORWARD
Initate the shipment, select your services and pay the shipping rate (calculator).
We repack your parcel for free, if either the original packaging turns out to be unstable, or you consolidate multiple orders.
We prepare customs documents and declarations and take over the export & import clearance (customs handling).
We ship your parcel fast, insured and door-to door with the express or premium services. Shipments outside the EU are declared under Incoterm DAP (Delivered at Place, named place of destination).
For each package we provide a tracking code and a status overview in your account, which allows you to monitor the status of your parcels in real time.
Your myGermany Account
International shipping. What can be forwarded?
Ready to start Shopping in Germany?
Frequently Asked Questions
Do you Repack or Consolidate my parcel?
Yes, we repack and consolidate for free. We use our own strong packaging material and 2-wavy cardboards.
How is the goods description concluded for the Customs Declaration / Customs Papers?
myGermany generates these data. You will need to enter data such as description and value in the Expected-Box, so that myGermany can assign incoming parcels to your order. We take your data, improve and create the customs documents. Please make understandable and truthful statements to avoid any misunderstanding.
Can myGermany remove Invoices and Invoice-related documents?
Yes. You can select these options in your account. Remove documents from incoming parcels and upload your own documents for outgoing parcels.
Can you arrange for Pick-up Service in Germany?
Of curse! myGermany executes entire communication, payment and even picks up if required. It might be, that some articles are not in condition for an international transport, we will check that before we will be active. We charge a minimum standard fee of 20,00 € for the pick up service (if higher pick-up costs occur, we will discuss with you before executing the pick up).
Do you provide Photographs of my items/parcels?
Yes, we take pictures of each incoming parcel for Premium and Business members. Please check our memberships here. A Detailed Pictures option is available in your account.
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