You pay us only once you initiate the shipment. If we forward your package as it is there are no additional fees, Shipping Cost Calculator >>

We dont ask for any additional fees, except the additional services you require in your account (cost overview).
Check also your Membership Plans >>

If you ship form Germany to Non-EU countries, tax and duty might occur, which is to be paid by you. Please read more here >>

https://mygermany.com/shipping-cost-calculator/

Our shipping rate is composed of the cost of shipping service provider and our margin. So it already includes packing, customs paper/shipping paper preparation, outgoing and incoming customs clearance and delivery to the customer. It also covers all of our costs.

The costs of our shipping partners are based on zones (countries) – the further away from Germany and heavier the shipment, the more expensive the shipping.

Yes, we repack and consolidate for free. We use our own strong packaging material and 2-wavy cardboards.

We eveb provide a sophasticated and time-taking consolidation process where we unpack and newly repack in order to get it shipped the most economical way possible. That is done for our Premium Members >>

Yes there are.
Please check here: https://mygermany.com/subscriptions/

Yes, we take pictures of each incoming parcel for Premium and Business members. Please check our memberships here. A Detailed Pictures option is available in your account.

List of our partners, with them we collaborate and their rates we provide to you.

For Packages (Road, Air) we use:
– DHL Weltpaket (Economy & Premim)
– FedEx Economy & Premium
– TNT
– UPS Standard & Expedited & Express
– DPD Standard & Express

For Freight (Sea, Rail, Air, Road) we use:
– DHL Global Forwarding
– FedEx Freight
– DBSchenker
– DSV

More details check here >>

Please check our Shipping Cost Calculator entering your country and you will see the shipping time for each shipping method.

Yes, we can insure each package up to 500,00 EUR. For higher insurance please check here:
https://mygermany.com/transport-insurance/

We can insure every parcel up to 500,00 EUR for free. Please check here Transport Insurance >>

In case you need to file a claim, we will support you! Check here How to file a claim >>

It depends on the carrier you selected:

DHL Express – yes it is normally possible, normally for free.
FedEx Economy & Express – yes it is normally possible, normally for free.
DHL Weltpaket – no it is not possible.
UPS Standard & Express – no it is not possible.
DPD Standard & Express – no it is not possible.

Yes, each package is traceable. Please check here >>

No, we can send small and very large bulky items, wherefore we provide pickup, packaging, shipping and customs clearance services.

Check here for more details >>
Special Shipment Treatment >>
Bulky Shipment Samples >>

We do answer emails within 24h during business hours Monday to Friday 08:00 to 15:00 CET.

We also provide a Live-Chat with human employees Monday to Friday 08:00 to 15:00 CET, and if our employees are not available our Bot will help 🙂

Our FAQs also provide lots of useful information.

We support you with returns!

Within Germany
From myGermany to original seller: In cases of wrong or damaged products, or products which are not compliant with your order, products can be returned at no charge. You may even return goods without stating reasons against a processing fee. Please mind, that some Concierge Orders may be treated differently.

From customer to Germany 
From customer destination to myGermany / original seller: Customers may also return shipments from their country to myGermany or to the original seller. The costs are to be taken by the customer, but we will fully support the process and communication with seller.

Check more here >>

myGermany can send almost everything which is leagal. We are also certified for shipping Dangerus Goods such as Lithium, Oil or Gad Pressure Cans. Please check here restriced items >>

You pay us only once you initiate the shipment. If we forward your package as it is there are no additional fees, Shipping Cost Calculator >>

We dont ask for any additional fees, except the additional services you require in your account (cost overview).
Check also your Membership Plans >>

If you ship form Germany to Non-EU countries, tax and duty might occur, which is to be paid by you. Please read more here >>

https://mygermany.com/shipping-cost-calculator/

Our shipping rate is composed of the cost of shipping service provider and our margin. So it already includes packing, customs paper/shipping paper preparation, outgoing and incoming customs clearance and delivery to the customer. It also covers all of our costs.

The costs of our shipping partners are based on zones (countries) – the further away from Germany and heavier the shipment, the more expensive the shipping.

Yes, we repack and consolidate for free. We use our own strong packaging material and 2-wavy cardboards.

We eveb provide a sophasticated and time-taking consolidation process where we unpack and newly repack in order to get it shipped the most economical way possible. That is done for our Premium Members >>

Yes there are.
Please check here: https://mygermany.com/subscriptions/

Yes, we take pictures of each incoming parcel for Premium and Business members. Please check our memberships here. A Detailed Pictures option is available in your account.

List of our partners, with them we collaborate and their rates we provide to you.

For Packages (Road, Air) we use:
– DHL Weltpaket (Economy & Premim)
– FedEx Economy & Premium
– TNT
– UPS Standard & Expedited & Express
– DPD Standard & Express

For Freight (Sea, Rail, Air, Road) we use:
– DHL Global Forwarding
– FedEx Freight
– DBSchenker
– DSV

More details check here >>

Please check our Shipping Cost Calculator entering your country and you will see the shipping time for each shipping method.

Yes, we can insure each package up to 500,00 EUR. For higher insurance please check here:
https://mygermany.com/transport-insurance/

We can insure every parcel up to 500,00 EUR for free. Please check here Transport Insurance >>

In case you need to file a claim, we will support you! Check here How to file a claim >>

It depends on the carrier you selected:

DHL Express – yes it is normally possible, normally for free.
FedEx Economy & Express – yes it is normally possible, normally for free.
DHL Weltpaket – no it is not possible.
UPS Standard & Express – no it is not possible.
DPD Standard & Express – no it is not possible.

Yes, each package is traceable. Please check here >>

No, we can send small and very large bulky items, wherefore we provide pickup, packaging, shipping and customs clearance services.

Check here for more details >>
Special Shipment Treatment >>
Bulky Shipment Samples >>

We do answer emails within 24h during business hours Monday to Friday 08:00 to 15:00 CET.

We also provide a Live-Chat with human employees Monday to Friday 08:00 to 15:00 CET, and if our employees are not available our Bot will help 🙂

Our FAQs also provide lots of useful information.

We support you with returns!

Within Germany
From myGermany to original seller: In cases of wrong or damaged products, or products which are not compliant with your order, products can be returned at no charge. You may even return goods without stating reasons against a processing fee. Please mind, that some Concierge Orders may be treated differently.

From customer to Germany 
From customer destination to myGermany / original seller: Customers may also return shipments from their country to myGermany or to the original seller. The costs are to be taken by the customer, but we will fully support the process and communication with seller.

Check more here >>

myGermany can send almost everything which is leagal. We are also certified for shipping Dangerus Goods such as Lithium, Oil or Gad Pressure Cans. Please check here restriced items >>

Yes. We do collaborate with several carriers and are able to provide you different shipping options via Air, Sea or Road. Best is to have the items in our warehouse where we understand packaging and export conditions in order to quote the international shipment.

You may please elaborate on:– please provide commercial invoice or any proof of value (eg. screenshot of ebay etc.)
– weight / dimensions of packed items?
– description of items incl. value?
– is it already sufficiently packed, or do you need any further packaging services?
– is it stack-able?
– where to be picked up? Pick-up address?
– to where to be sent? Delivery address? port or your address?
– do you have unloading equipment at your place?
– who takes care for the customs clearance? Your broker or myGermany?
– who/how will be charged for the customs processes?
– are you acting as business or private
– do you prefer sea or air?

Yes. We handle the whole communication, payment and pick up if demanded. Please mind that articled need to be packed by the seller. Please also note that some articles are not in condition for an international transport, myGermany will check that upfront.We charge a 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).

myGermany can pick up your goods, consolidate them, pack them (e.g. build wooden crates or sea crates), prepare the shipping documents and then ship them via sea, air, rail or road.

We have a warehouse with ramp, forklift, high shelves and our employed carpenters can build packaging with ISSP certified wood.

Once we have the goods in our warehouse, we will discuss the packing and shipping options with you. Most of the time we still need to define or involve the customs agent in the receiving country. Once we agree, we find the appropriate aircraft or ships and book your goods onto them. You pay and advance and we initiate and control the shipment.

Taxes and customs duties in the receiving country are to be paid by you.

We use Air, Road, Rail and Sea.
We collaborate with large carrier and cargo companies in order to find the perfect shipping option for you!

Almost everything which can legally be sent, please check here allowed goods.
And here some samples.

If we ship by air, it is faster than by ship, but it is also more expensive. Basically, the farther away and heavier/larger the goods, the more expensive the shipping.

The freight shipping rate can be composed of the following components:

– Collection of packed or unpacked goods in Germany to our warehouse
– Packing material and packing costs
– Preparation of shipping documents (export documents or certificates, customs tariff number determination, export declaration, etc.)
– Carrier freight rate
– Import clearance in receiving country
– Delivery in the receiving country

Yes. We provide Export and Import Clearance Serices. We generate the export papers and also link you to customs brokers in your country, if needed.

Please check our Customs Clearance Services or Contact us.

We need
–  packaging list
– commercial or pro forma invoice
– eventually export declaration
– eventually export and import certificated (e.g. certificate of origin)
– eventually master safety data sheet (MSDS)
– eventually dangerous goods

myGermany will support / generate all of these.

Yes, wether send via Air, Sea, Rail or Street. We provide for all Tracking IDs.

If carriers face any issues, myGermany is informed and will handle it. Whatever is needed, we support to create, procure or submit it.

Delays will be actively communicated to you.

Well, this depends on many factors. Normally, the most common charges to be considered (which cannot be predicted or charged by myGermany) are:

– Import Duty (defined by your customs based on the content and value (customs tariff numbers))
– Import Tax, Value Added Tax (your country has a fix value added tax)

If any customs checks or delays caused by external factors happen, additional costs may occur. myGermany will support the entire supply chain on order to avoid that.

We can insure new items easily against damages and loss, it will be an additional cost.
Used items can be insured for loss only.

The insurance value is linked to the export value and cannot be higher than the export value.

Please contact us for details.

Yes you can. We gather your items here in our warehouse, store it until we have all things here to be shipped, and can consolidate/prepare/secure it in pallets, crates or containers to be shipped to you.

We have been working in the freight business since 2012 and employ freight packing specialists as well as carpenters to build sea chests.

We have shipped many things safely packed and demonstrably well kept, from antique old grandfather clocks, to pallets with glass vases, to entire kitchens and cars.

We use lashing straps, styrofoam, sea chests, inflatable container bags, hammer & nail to secure your goods.

Check here a few examples.

You contact us and we do coordinate or submit the claim to the carrier.
Please check here.

Yes you can. Please contact us.

Yes, we do.
Check our Warehouse Services.
Check our Fulfillment Services.

If we ship by air, it is faster than by ship, but it is also more expensive. Basically, the farther away and heavier/larger the goods, the more expensive the shipping.

We work with DHL, DSV, DBSchenker, FedEx, UPS etc. and can often access standard routes for air and sea, which are accordingly cheap.

Basically: SEA / AIR / STREET
North America West Coast 30-40d / 2-8d / na
South America East Coast 20d / 2-9d / na
Europe 5-10d / 2-5d / 2-9d
Africa 20d / 4-12d / na
Asia 30-40d / 4-12d / na
Australia 27-35d / 4-8d / na

Translated with www.DeepL.com/Translator (free version)

Yes. We do collaborate with several carriers and are able to provide you different shipping options via Air, Sea or Road. Best is to have the items in our warehouse where we understand packaging and export conditions in order to quote the international shipment.

You may please elaborate on:– please provide commercial invoice or any proof of value (eg. screenshot of ebay etc.)
– weight / dimensions of packed items?
– description of items incl. value?
– is it already sufficiently packed, or do you need any further packaging services?
– is it stack-able?
– where to be picked up? Pick-up address?
– to where to be sent? Delivery address? port or your address?
– do you have unloading equipment at your place?
– who takes care for the customs clearance? Your broker or myGermany?
– who/how will be charged for the customs processes?
– are you acting as business or private
– do you prefer sea or air?

Yes. We handle the whole communication, payment and pick up if demanded. Please mind that articled need to be packed by the seller. Please also note that some articles are not in condition for an international transport, myGermany will check that upfront.We charge a 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).

myGermany can pick up your goods, consolidate them, pack them (e.g. build wooden crates or sea crates), prepare the shipping documents and then ship them via sea, air, rail or road.

We have a warehouse with ramp, forklift, high shelves and our employed carpenters can build packaging with ISSP certified wood.

Once we have the goods in our warehouse, we will discuss the packing and shipping options with you. Most of the time we still need to define or involve the customs agent in the receiving country. Once we agree, we find the appropriate aircraft or ships and book your goods onto them. You pay and advance and we initiate and control the shipment.

Taxes and customs duties in the receiving country are to be paid by you.

We use Air, Road, Rail and Sea.
We collaborate with large carrier and cargo companies in order to find the perfect shipping option for you!

Almost everything which can legally be sent, please check here allowed goods.
And here some samples.

If we ship by air, it is faster than by ship, but it is also more expensive. Basically, the farther away and heavier/larger the goods, the more expensive the shipping.

The freight shipping rate can be composed of the following components:

– Collection of packed or unpacked goods in Germany to our warehouse
– Packing material and packing costs
– Preparation of shipping documents (export documents or certificates, customs tariff number determination, export declaration, etc.)
– Carrier freight rate
– Import clearance in receiving country
– Delivery in the receiving country

Yes. We provide Export and Import Clearance Serices. We generate the export papers and also link you to customs brokers in your country, if needed.

Please check our Customs Clearance Services or Contact us.

We need
–  packaging list
– commercial or pro forma invoice
– eventually export declaration
– eventually export and import certificated (e.g. certificate of origin)
– eventually master safety data sheet (MSDS)
– eventually dangerous goods

myGermany will support / generate all of these.

Yes, wether send via Air, Sea, Rail or Street. We provide for all Tracking IDs.

If carriers face any issues, myGermany is informed and will handle it. Whatever is needed, we support to create, procure or submit it.

Delays will be actively communicated to you.

Well, this depends on many factors. Normally, the most common charges to be considered (which cannot be predicted or charged by myGermany) are:

– Import Duty (defined by your customs based on the content and value (customs tariff numbers))
– Import Tax, Value Added Tax (your country has a fix value added tax)

If any customs checks or delays caused by external factors happen, additional costs may occur. myGermany will support the entire supply chain on order to avoid that.

We can insure new items easily against damages and loss, it will be an additional cost.
Used items can be insured for loss only.

The insurance value is linked to the export value and cannot be higher than the export value.

Please contact us for details.

Yes you can. We gather your items here in our warehouse, store it until we have all things here to be shipped, and can consolidate/prepare/secure it in pallets, crates or containers to be shipped to you.

We have been working in the freight business since 2012 and employ freight packing specialists as well as carpenters to build sea chests.

We have shipped many things safely packed and demonstrably well kept, from antique old grandfather clocks, to pallets with glass vases, to entire kitchens and cars.

We use lashing straps, styrofoam, sea chests, inflatable container bags, hammer & nail to secure your goods.

Check here a few examples.

You contact us and we do coordinate or submit the claim to the carrier.
Please check here.

Yes you can. Please contact us.

Yes, we do.
Check our Warehouse Services.
Check our Fulfillment Services.

If we ship by air, it is faster than by ship, but it is also more expensive. Basically, the farther away and heavier/larger the goods, the more expensive the shipping.

We work with DHL, DSV, DBSchenker, FedEx, UPS etc. and can often access standard routes for air and sea, which are accordingly cheap.

Basically: SEA / AIR / STREET
North America West Coast 30-40d / 2-8d / na
South America East Coast 20d / 2-9d / na
Europe 5-10d / 2-5d / 2-9d
Africa 20d / 4-12d / na
Asia 30-40d / 4-12d / na
Australia 27-35d / 4-8d / na

Translated with www.DeepL.com/Translator (free version)

Yes. We do collaborate with several carriers and are able to provide you different shipping options via Air, Sea or Road. Best is to have the items in our warehouse where we understand packaging and export conditions in order to quote the international shipment.

You may please elaborate on:– please provide commercial invoice or any proof of value (eg. screenshot of ebay etc.)
– weight / dimensions of packed items?
– description of items incl. value?
– is it already sufficiently packed, or do you need any further packaging services?
– is it stack-able?
– where to be picked up? Pick-up address?
– to where to be sent? Delivery address? port or your address?
– do you have unloading equipment at your place?
– who takes care for the customs clearance? Your broker or myGermany?
– who/how will be charged for the customs processes?
– are you acting as business or private
– do you prefer sea or air?

Yes. We handle the whole communication, payment and pick up if demanded. Please mind that articled need to be packed by the seller. Please also note that some articles are not in condition for an international transport, myGermany will check that upfront.We charge a 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).

myGermany can pick up your goods, consolidate them, pack them (e.g. build wooden crates or sea crates), prepare the shipping documents and then ship them via sea, air, rail or road.

We have a warehouse with ramp, forklift, high shelves and our employed carpenters can build packaging with ISSP certified wood.

Once we have the goods in our warehouse, we will discuss the packing and shipping options with you. Most of the time we still need to define or involve the customs agent in the receiving country. Once we agree, we find the appropriate aircraft or ships and book your goods onto them. You pay and advance and we initiate and control the shipment.

Taxes and customs duties in the receiving country are to be paid by you.

We use Air, Road, Rail and Sea.
We collaborate with large carrier and cargo companies in order to find the perfect shipping option for you!

Almost everything which can legally be sent, please check here allowed goods.
And here some samples.

If we ship by air, it is faster than by ship, but it is also more expensive. Basically, the farther away and heavier/larger the goods, the more expensive the shipping.

The freight shipping rate can be composed of the following components:

– Collection of packed or unpacked goods in Germany to our warehouse
– Packing material and packing costs
– Preparation of shipping documents (export documents or certificates, customs tariff number determination, export declaration, etc.)
– Carrier freight rate
– Import clearance in receiving country
– Delivery in the receiving country

Yes. We provide Export and Import Clearance Serices. We generate the export papers and also link you to customs brokers in your country, if needed.

Please check our Customs Clearance Services or Contact us.

We need
–  packaging list
– commercial or pro forma invoice
– eventually export declaration
– eventually export and import certificated (e.g. certificate of origin)
– eventually master safety data sheet (MSDS)
– eventually dangerous goods

myGermany will support / generate all of these.

Yes, wether send via Air, Sea, Rail or Street. We provide for all Tracking IDs.

If carriers face any issues, myGermany is informed and will handle it. Whatever is needed, we support to create, procure or submit it.

Delays will be actively communicated to you.

Well, this depends on many factors. Normally, the most common charges to be considered (which cannot be predicted or charged by myGermany) are:

– Import Duty (defined by your customs based on the content and value (customs tariff numbers))
– Import Tax, Value Added Tax (your country has a fix value added tax)

If any customs checks or delays caused by external factors happen, additional costs may occur. myGermany will support the entire supply chain on order to avoid that.

We can insure new items easily against damages and loss, it will be an additional cost.
Used items can be insured for loss only.

The insurance value is linked to the export value and cannot be higher than the export value.

Please contact us for details.

Yes you can. We gather your items here in our warehouse, store it until we have all things here to be shipped, and can consolidate/prepare/secure it in pallets, crates or containers to be shipped to you.

We have been working in the freight business since 2012 and employ freight packing specialists as well as carpenters to build sea chests.

We have shipped many things safely packed and demonstrably well kept, from antique old grandfather clocks, to pallets with glass vases, to entire kitchens and cars.

We use lashing straps, styrofoam, sea chests, inflatable container bags, hammer & nail to secure your goods.

Check here a few examples.

You contact us and we do coordinate or submit the claim to the carrier.
Please check here.

Yes you can. Please contact us.

Yes, we do.
Check our Warehouse Services.
Check our Fulfillment Services.

If we ship by air, it is faster than by ship, but it is also more expensive. Basically, the farther away and heavier/larger the goods, the more expensive the shipping.

We work with DHL, DSV, DBSchenker, FedEx, UPS etc. and can often access standard routes for air and sea, which are accordingly cheap.

Basically: SEA / AIR / STREET
North America West Coast 30-40d / 2-8d / na
South America East Coast 20d / 2-9d / na
Europe 5-10d / 2-5d / 2-9d
Africa 20d / 4-12d / na
Asia 30-40d / 4-12d / na
Australia 27-35d / 4-8d / na

Translated with www.DeepL.com/Translator (free version)

Yes. We do collaborate with several carriers and are able to provide you different shipping options via Air, Sea or Road. Best is to have the items in our warehouse where we understand packaging and export conditions in order to quote the international shipment.

You may please elaborate on:– please provide commercial invoice or any proof of value (eg. screenshot of ebay etc.)
– weight / dimensions of packed items?
– description of items incl. value?
– is it already sufficiently packed, or do you need any further packaging services?
– is it stack-able?
– where to be picked up? Pick-up address?
– to where to be sent? Delivery address? port or your address?
– do you have unloading equipment at your place?
– who takes care for the customs clearance? Your broker or myGermany?
– who/how will be charged for the customs processes?
– are you acting as business or private
– do you prefer sea or air?

Yes. We handle the whole communication, payment and pick up if demanded. Please mind that articled need to be packed by the seller. Please also note that some articles are not in condition for an international transport, myGermany will check that upfront.We charge a 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).

myGermany can pick up your goods, consolidate them, pack them (e.g. build wooden crates or sea crates), prepare the shipping documents and then ship them via sea, air, rail or road.

We have a warehouse with ramp, forklift, high shelves and our employed carpenters can build packaging with ISSP certified wood.

Once we have the goods in our warehouse, we will discuss the packing and shipping options with you. Most of the time we still need to define or involve the customs agent in the receiving country. Once we agree, we find the appropriate aircraft or ships and book your goods onto them. You pay and advance and we initiate and control the shipment.

Taxes and customs duties in the receiving country are to be paid by you.

We use Air, Road, Rail and Sea.
We collaborate with large carrier and cargo companies in order to find the perfect shipping option for you!

Almost everything which can legally be sent, please check here allowed goods.
And here some samples.

If we ship by air, it is faster than by ship, but it is also more expensive. Basically, the farther away and heavier/larger the goods, the more expensive the shipping.

The freight shipping rate can be composed of the following components:

– Collection of packed or unpacked goods in Germany to our warehouse
– Packing material and packing costs
– Preparation of shipping documents (export documents or certificates, customs tariff number determination, export declaration, etc.)
– Carrier freight rate
– Import clearance in receiving country
– Delivery in the receiving country

Yes. We provide Export and Import Clearance Serices. We generate the export papers and also link you to customs brokers in your country, if needed.

Please check our Customs Clearance Services or Contact us.

We need
–  packaging list
– commercial or pro forma invoice
– eventually export declaration
– eventually export and import certificated (e.g. certificate of origin)
– eventually master safety data sheet (MSDS)
– eventually dangerous goods

myGermany will support / generate all of these.

Yes, wether send via Air, Sea, Rail or Street. We provide for all Tracking IDs.

If carriers face any issues, myGermany is informed and will handle it. Whatever is needed, we support to create, procure or submit it.

Delays will be actively communicated to you.

Well, this depends on many factors. Normally, the most common charges to be considered (which cannot be predicted or charged by myGermany) are:

– Import Duty (defined by your customs based on the content and value (customs tariff numbers))
– Import Tax, Value Added Tax (your country has a fix value added tax)

If any customs checks or delays caused by external factors happen, additional costs may occur. myGermany will support the entire supply chain on order to avoid that.

We can insure new items easily against damages and loss, it will be an additional cost.
Used items can be insured for loss only.

The insurance value is linked to the export value and cannot be higher than the export value.

Please contact us for details.

Yes you can. We gather your items here in our warehouse, store it until we have all things here to be shipped, and can consolidate/prepare/secure it in pallets, crates or containers to be shipped to you.

We have been working in the freight business since 2012 and employ freight packing specialists as well as carpenters to build sea chests.

We have shipped many things safely packed and demonstrably well kept, from antique old grandfather clocks, to pallets with glass vases, to entire kitchens and cars.

We use lashing straps, styrofoam, sea chests, inflatable container bags, hammer & nail to secure your goods.

Check here a few examples.

You contact us and we do coordinate or submit the claim to the carrier.
Please check here.

Yes you can. Please contact us.

Yes, we do.
Check our Warehouse Services.
Check our Fulfillment Services.

If we ship by air, it is faster than by ship, but it is also more expensive. Basically, the farther away and heavier/larger the goods, the more expensive the shipping.

We work with DHL, DSV, DBSchenker, FedEx, UPS etc. and can often access standard routes for air and sea, which are accordingly cheap.

Basically: SEA / AIR / STREET
North America West Coast 30-40d / 2-8d / na
South America East Coast 20d / 2-9d / na
Europe 5-10d / 2-5d / 2-9d
Africa 20d / 4-12d / na
Asia 30-40d / 4-12d / na
Australia 27-35d / 4-8d / na

Translated with www.DeepL.com/Translator (free version)

Yes. We do collaborate with several carriers and are able to provide you different shipping options via Air, Sea or Road. Best is to have the items in our warehouse where we understand packaging and export conditions in order to quote the international shipment.

You may please elaborate on:– please provide commercial invoice or any proof of value (eg. screenshot of ebay etc.)
– weight / dimensions of packed items?
– description of items incl. value?
– is it already sufficiently packed, or do you need any further packaging services?
– is it stack-able?
– where to be picked up? Pick-up address?
– to where to be sent? Delivery address? port or your address?
– do you have unloading equipment at your place?
– who takes care for the customs clearance? Your broker or myGermany?
– who/how will be charged for the customs processes?
– are you acting as business or private
– do you prefer sea or air?

Yes. We handle the whole communication, payment and pick up if demanded. Please mind that articled need to be packed by the seller. Please also note that some articles are not in condition for an international transport, myGermany will check that upfront.We charge a 20,00 € standard fee for the Pick up Service (if higher pick-up costs occur, we will discuss with you before executing the pick up).

myGermany can pick up your goods, consolidate them, pack them (e.g. build wooden crates or sea crates), prepare the shipping documents and then ship them via sea, air, rail or road.

We have a warehouse with ramp, forklift, high shelves and our employed carpenters can build packaging with ISSP certified wood.

Once we have the goods in our warehouse, we will discuss the packing and shipping options with you. Most of the time we still need to define or involve the customs agent in the receiving country. Once we agree, we find the appropriate aircraft or ships and book your goods onto them. You pay and advance and we initiate and control the shipment.

Taxes and customs duties in the receiving country are to be paid by you.

We use Air, Road, Rail and Sea.
We collaborate with large carrier and cargo companies in order to find the perfect shipping option for you!

Almost everything which can legally be sent, please check here allowed goods.
And here some samples.

If we ship by air, it is faster than by ship, but it is also more expensive. Basically, the farther away and heavier/larger the goods, the more expensive the shipping.

The freight shipping rate can be composed of the following components:

– Collection of packed or unpacked goods in Germany to our warehouse
– Packing material and packing costs
– Preparation of shipping documents (export documents or certificates, customs tariff number determination, export declaration, etc.)
– Carrier freight rate
– Import clearance in receiving country
– Delivery in the receiving country

Yes. We provide Export and Import Clearance Serices. We generate the export papers and also link you to customs brokers in your country, if needed.

Please check our Customs Clearance Services or Contact us.

We need
–  packaging list
– commercial or pro forma invoice
– eventually export declaration
– eventually export and import certificated (e.g. certificate of origin)
– eventually master safety data sheet (MSDS)
– eventually dangerous goods

myGermany will support / generate all of these.

Yes, wether send via Air, Sea, Rail or Street. We provide for all Tracking IDs.

If carriers face any issues, myGermany is informed and will handle it. Whatever is needed, we support to create, procure or submit it.

Delays will be actively communicated to you.

Well, this depends on many factors. Normally, the most common charges to be considered (which cannot be predicted or charged by myGermany) are:

– Import Duty (defined by your customs based on the content and value (customs tariff numbers))
– Import Tax, Value Added Tax (your country has a fix value added tax)

If any customs checks or delays caused by external factors happen, additional costs may occur. myGermany will support the entire supply chain on order to avoid that.

We can insure new items easily against damages and loss, it will be an additional cost.
Used items can be insured for loss only.

The insurance value is linked to the export value and cannot be higher than the export value.

Please contact us for details.

Yes you can. We gather your items here in our warehouse, store it until we have all things here to be shipped, and can consolidate/prepare/secure it in pallets, crates or containers to be shipped to you.

We have been working in the freight business since 2012 and employ freight packing specialists as well as carpenters to build sea chests.

We have shipped many things safely packed and demonstrably well kept, from antique old grandfather clocks, to pallets with glass vases, to entire kitchens and cars.

We use lashing straps, styrofoam, sea chests, inflatable container bags, hammer & nail to secure your goods.

Check here a few examples.

You contact us and we do coordinate or submit the claim to the carrier.
Please check here.

Yes you can. Please contact us.

Yes, we do.
Check our Warehouse Services.
Check our Fulfillment Services.

If we ship by air, it is faster than by ship, but it is also more expensive. Basically, the farther away and heavier/larger the goods, the more expensive the shipping.

We work with DHL, DSV, DBSchenker, FedEx, UPS etc. and can often access standard routes for air and sea, which are accordingly cheap.

Basically: SEA / AIR / STREET
North America West Coast 30-40d / 2-8d / na
South America East Coast 20d / 2-9d / na
Europe 5-10d / 2-5d / 2-9d
Africa 20d / 4-12d / na
Asia 30-40d / 4-12d / na
Australia 27-35d / 4-8d / na

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