Purchase products from German & European online shops and get it delivered to your country! Get your virtual German shipping address and enjoy the simplicity of our package & freight forwarding service.
MYGERMANY WAREHOUSE SERVICES
Free Checks & Photos of Incoming Parcels
We automatically open and photograph incoming packages (expect DropShipment). We will photograph the label and the items in the package itself. Thus you or our staff can immediately spot any potential issues and ensure your packaging is in good shape so that the contents inside remain safe.
Detailed Pictures of your already received items can be get on-request.
Drop Shipment - save 20% compared to our standard rates
First-In First-Out Concept: Received packages will directly be forwarded the same day we receive them. No time-consuming opening, checking, repacking, consolidation.
Drop Shipment vs Standard Shipment?
Standard shipments take more time as they are automatically or manually consolidated. For standard shipments we repack new, as we dont do that with Drop Shipment. Thus, we can guarantee the fastest processing time possible!
Insured International Shipment [Economy, Premium & Express]
Thanks to our master agreements with DHL, FedEx, TNT, GLS, DPD, UPS, DB-Schenker and others, we provide fair rates. Using Premium & Express Shipping your goods value will be insured and forwarded in the fastest and cheapest way possible. Even for huge items such as bikes, cars, trucks, furniture etc.
We ship via air, road, rail, ocean or mixed methods.
Repacking & Consolidation Safety & Cost Savings
We repack & reduce packaging sizes when consolidating your items or when the original packaging is not sufficient for its long journey. In such cases, we use high-quality packaging material to ensure a safe arrival for your goods! You can even add additional packaging material to secure sensitive items.
Package consolidation is also done to cut down shipment costs! You can combine several shipments to a single one. That way, you will save up to 80% shipping costs you would have to pay, if you had placed a single order for each product and had the goods shipped to your address abroad.
Virtual German Delivery Address & Warehouse Services
We provide a home address – not a post box address – as your new delivery address in Germany, which you can use as your “shipping address” for all your online purchases.
Your new German delivery address is our warehouse, where we receive, check, photograph, store, shrink, consolidate, secure & repack your items for free, before we forward them.
Our warehouse is located in the “green heart” of Germany: the beautiful city of Weimar in Thuringia.
Customs Clearance Documents & Process Handling
We prepare shipping customs documents automatically for free. Customs Handling in your country is already included in our rates.
We prepare all relevant documents, export and import declarations for you and handle the processes at the customs. So we even support you in your country after we forwarded your items.
Customs Delcarations (ATLAS) for Non-EU countries (value ≥ 1.000 EUR) will be done also by us.
Return Shipments In Germany & International
Within Germany – From myGermany to original seller: In cases of wrong or damaged products, or products which are not compliant with your order, products can be returned at no charge. You may even return goods without stating reasons against a processing fee. Please mind, that some Concierge Orders may be treated differently.
From customer to Germany – From customer destination to myGermany / original seller: Customers may also return shipments from their country to myGermany or to the original seller. The costs are to be taken by the customer, but we will fully support the process and communication with seller.
MYGERMANY CONCIERGE SERVICES
Concierge Plus+ Your Procurement Support
You need personal assistance? It’s a pleasure for our Concierge Services team to assist you with advice and action. If you don’t know which brand is the best, which model is right for your desires or if the spare parts fit to your car, our Concierge Plus+ Service is the perfect choice. We will assist and advice you for your full satisfaction.
For purchases using our Concierge Plus+ Service a consultation fee of 20% will be charged.
Concierge: order, purchase, pick up & payment on your behalf
In cases where online shops do not accept international credit cards, their website is in German only, you need a pick up service, or you simply prefer to have the purchase process carried out by us, our Concierge Service Germany will help!
Pick Up Services We pick up unpacked & packed items
You need personal assistance? It’s a pleasure for our Concierge Services team to assist you with advice and action. If you don’t know which brand is the best, which model is right for your desires or if the spare parts fit to your car, our Concierge Plus+ Service is the perfect choice. We will assist and advice you for your full satisfaction.
For purchases using our Concierge Plus+ Service a consultation fee of 20% will be charged.
MYGERMANY FREIGHT & BULKY ITEMS SERVICES
Pick up & Packaging Services
You want us to pick up unpacked or packed goods or pallets?
Let us know or get us in touch with the sender/seller and we arrange for pick up into our warehouse. In our warehouse we check packaging conditions and discuss with your possible packaging and shipment options.
Freight & Bulky Items Services
Providing International shipping services from Germany to over 9.000 worldwide destinations every week, we are an established German freight shipping specialist.
We arrange shipments by container or individually self-packed items for all types of bulky goods: furniture (such as couches, chairs, desks, or cupboards), kitchen devices (such as ovens, cooking plates, dishwashers, or huge industrial kitchen machines), car, bikes & mobile homes (such as camper or caravans), bathroom commodities (such as bath tubs, saunas, or whirlpools), or generic bulky items.
Sea, Road, Air, LCL or FCL
Whatever transportation route you need, we can arrange for the same!
Our strengths are the coordination for small and medium shipments, which large carriers often reject because of missing volume. We can gather your items in our pallets, trucks or containers.
MYGERMANY PAYMENT SERVICES
Free International Payments for our Customers
Secure shopping is guaranteed: Encrypted Connection and multiple local Payment Methods.
AliPay, ApplePay, AmEx, Bitcoin & Crypto, Diners, JCB, Maestro, Paypal, UnionPay, Visa, WeChat, Yandex etc.
Frequently Asked Questions
Is Package Consolidaiton & Repacking a free service?
Yes, repacking & consolidation is free. We consolidate automatically when you initiate shipment of several orders. Or you can opt for manual consolidation before you initiate the shipment – so we can consider special requirements. We will repacked and combine them into as little packages as possible. After completion we will notify you via eMail and a new package will appear in your Inbox.For sake of handling, we normally consolidate up to 30kg maximum per package.
Does myGermany provide special Packaging Services for my items?
Yes we do! We use high-quality materials that we buy ourselves, or material submitted by our carrier partners.For additional requirements you can instruct us to use more than average packaging material. Several options are available in your account.
Can I ship Perfume, Alcohol, Lithium Bateries etc. ?
Can you arrange for Pick-up Service in Germany?
Yes. We handle the whole communication, payment and pick up if demanded. Packed or unpacked. Minimum Pick-up charge is 20,00 €. If higher costs occur, we will discuss with you before executing the Pick-up.Please also note that some articles are not in condition for an international transport, myGermany will check that upfront.
How do you handle Pick-up and Shipment of Bulky Items & Freight?
We pack & secure everything, and execute the shipment and customs processes.
In order to provide a quote, we need to know
– description & value
– weight & dimensions
– of packed or unpacked goods
– how is it packed, do you need any packaging services
– pick up address and conditions, location
– final delivery address
– who takes care for the customs clearance
– are you acting as business or private
– do you prefer sea or air